Ordering
How do I place an order?
What types of payment does TBM accept?
What are TBM's shipping methods/charges?
Is there a minimum quantity/price for an order?
How can I track my order?
General Information
Can I check to see if an item is in stock?
How do I get a quote?
What countries does TBM ship to?
Can I get a printed brochure?
Q: How do I place an order?
A: You can place an order by calling us at 1-800-825-1128 and ask for customer service or by emailing your CSR. (Back to top)
Q: What types of payment does TBM accept?
A: We accept payment via Cash On Delivery, Cash In Advance, Credit Card or you can establish a line of credit. If you're interested in establishing terms with TBM please call 1-800-825-1125 and a customer service representative can assist you. (Back to top)
Q: What are TBM's shipping methods/charges?
A: TBM can with ship all major parcel carriers such as UPS, FedEx, DHL, Conway, Yellow, USF Holland and many more. (Back to top)
Q: Is there a minimum quantity/price for an order?
A: The order minimum for all equipment and parts is $100.00 per order. (Back to top)
Q: How can I track my order?
A: You can track an order by calling us at 1-800-825-1128 and ask for customer service, email your CSR, or at the time you place your order request the tracking information to be emailed to you.(Back to top)
Terms & Conditions
Q: What is TBM's warranty?
A: TBM's warranty policy is primarily based on the manufacturer's warranty. (Back to top)
Q: What is TBM's return policy?
A: Normal transaction of business may require the occasional return of merchandise and a credit. Our Return Policy and Procedure is established to provide a quick and efficient process for satisfying our customer's needs. (Back to top)
Return Goods Authorization
Authorization and a return goods authorization number (RGA) must be obtained before returning any merchandise. "Any shipment returned without authorization and an RGA number will not be accepted by our Receiving Department and will be returned collect to the sender."
To Obtain Authorization for a Return:
1. Telephone, fax, or email a request to return goods authorization from our Customer Service Dept.
2. Customer should include the following information:
Customer P.O. Number Invoice Number Part Number Quantity to Return Reason for Return
Note: If the above information changes, please notify the Customer Service Dept. before returning the merchandise.
Shipping Instructions:
1. With authorization, we will provide a return goods authorization number, shipping labels, and a return bill of lading.
2. The shipping labels provided must be securely attached to each package being returned.
3. The bill of lading will designate the carrier to be used and should accompany the return shipment.
4. Returned goods must be shipped pre-paid and/or in accordance with specific instructions issued at the time of the return goods authorization. No COD shipments will be accepted.
Note: Returned goods may be subject to a re-stocking charge. This charge covers the cost of inspection, handling and re-stocking. Reconditioning and/or repackaging cost, if required, will be an additional charge. In the event the customer has ordered the incorrect product there may a re-stocking fee associated with the return.
Products Not Eligible to be Returned:
1. Products not purchased from us.
2. Non-standard, custom-designed, manufactured items.
3. Items damaged or modified by parties other than our company.
4. Sealed reagents, diagnostics or chemicals which have been opened (unless they do not meet product specifications).
5. Products requiring refrigeration which have deteriorated for lack of refrigeration.
6. Damaged or leaking Hazardous Material.
Damaged or Lost Product During Transit
Immediately upon receipt of a shipment, thoroughly inspect for any shortages and damages. Do not accept the damaged shipment until the carrier's driver records a "Damage Notation" on the delivery receipt or freight bill. If a shortage or damage exists, immediately contact the carrier and request an inspection and request the carrier to inspect the shipment. If the carrier does not comply with your request, then prepare an affidavit that you notified the carrier's inspection department on a certain date and they failed to make the inspection. The inspection report is a mandatory part of the claim with the carrier. The carrier must be notified of concealed damage and an inspection must be requested within 15 days of delivery.
In case of product related problems If a problem develops concerning a newly purchased product, then please write, fax or telephone your Customer Service Department. Our company will work quickly to resolve the situation and satisfy our customer's needs. For more information on our Returned Goods Policy, please contact our Customer Service Department at:
Telephone: 800-825-1128
Fax: 314-721-4990.
(Back to top)
Q: Does TBM offer free shipping?
A: TBM offers free shipping when one or more pallets of Skydrol is purchased and shipped in one shipment. (Back to top)
Q: What if my shipment is damaged or lost?
A: Immediately call your customer service representative and inform them. Make sure to set all damaged packages aside for possible inspection. DO NOT THROW AWAY AND DO NOT USE THE PRODUCT. This product must remain available for 30 days for the carrier to inspect and must be in the original packaging. The CSR will need some information from you (PO #, tracking #, description of the damage, any possible pictures of the product, is this material hazardous, where is the product located). (Back to top)
General Information
Q: Can I check to see if an item is in stock?
A: Yes, you can check stock by calling us at 1-800-825-1128 and ask for customer service or by emailing your CSR. (Back to top)
Q: How do I get a quote?
A: You can request a quote by calling us at 1-800-825-1128 and ask for customer service or by emailing your CSR. (Back to top)
Q: What countries does TBM ship to?
A: TBM ships globally. (Back to top)
Q: Can I get a printed brochure?
A: Yes, you can request literature by calling us at 1-800-825-1128 and ask for customer service or by emailing your CSR. (Back to top)